Senior Customer Success Manager - DACH

Who you are

You have a proven track record in customer success management, ideally with 5+ years of experience in a technology-driven environment. Your ability to cultivate customer loyalty and drive adoption of innovative services is key to your success. You understand the importance of aligning offerings with customer business objectives and priorities, acting as a trusted advisor to ensure their success. You are skilled in providing customer advisory services and offering strategic adoption recommendations, identifying opportunities for increased service engagement, and leveraging metrics analysis to guide customer outcomes. You are passionate about enhancing customer satisfaction and improving retention rates, and you thrive in environments where you can expand the business footprint of your organization.

Desirable

Experience in identity security or related fields would be a plus, as well as familiarity with AI technologies. You are comfortable working with cross-functional teams and have excellent communication skills to effectively engage with customers and internal stakeholders. A background in metrics analysis and customer engagement strategies will help you excel in this role.

What you'll do

In this role, you will be responsible for cultivating customer loyalty and driving the adoption of Saviynt’s innovative services and products. You will align our offerings with our customers’ business objectives and priorities, acting as a trusted advisor to ensure their success. Your responsibilities will include providing customer advisory services, offering strategic adoption recommendations, and identifying opportunities for increased service engagement. You will leverage metrics analysis to guide customer outcomes, translating success into heightened customer satisfaction and improved retention rates. You will work closely with customers to understand their needs and challenges, ensuring that Saviynt’s solutions effectively address their requirements. You will also collaborate with internal teams to enhance service delivery and customer experience, contributing to the overall success of the organization.

What we offer

Saviynt offers a dynamic work environment where you can make a significant impact on customer success and satisfaction. You will have the opportunity to work with cutting-edge AI technologies and contribute to the security of leading brands and institutions. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to safeguard digital assets and drive operational efficiency for our customers.