Intermediate Support Engineer (AMER)

Who you are

You have experience in a support engineering role, ideally with a focus on software development tools and platforms. Your background includes working with Linux systems, and you are comfortable troubleshooting complex issues in diverse environments. You understand the importance of customer satisfaction and are dedicated to providing high-quality support. You are familiar with GitLab and its functionalities, enabling you to assist customers effectively. You thrive in collaborative settings, working closely with engineering teams to resolve customer challenges and improve product offerings. You are proactive in seeking solutions and enjoy learning about new technologies and methodologies. You are committed to continuous improvement and knowledge sharing within your team.

Desirable

Experience with DevSecOps practices and tools is a plus. Familiarity with AI technologies and their application in software development can enhance your contributions. You may also have experience in customer-facing roles, which helps you understand client needs better.

What you'll do

As an Intermediate Support Engineer at GitLab, you will engage with customers to help them navigate and resolve issues they encounter while using our platform. You will be responsible for diagnosing problems, providing solutions, and ensuring that customers can effectively utilize GitLab's features. You will collaborate with engineering teams to escalate issues that require deeper technical insights and work on improving the overall customer experience. Your role will involve documenting solutions and contributing to knowledge bases to assist both customers and team members. You will also participate in training sessions to enhance your skills and stay updated on product developments. Your contributions will directly impact customer satisfaction and the success of our platform.

What we offer

GitLab fosters a culture of innovation and collaboration, where every team member's voice is valued. You will have the opportunity to work with industry leaders and contribute to meaningful projects that transform software development. We provide a flexible remote work environment, allowing you to balance your professional and personal life. Our commitment to your growth includes access to continuous learning opportunities and resources to help you advance your career. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.