Luxury ride-hailing with a focus on privacy
Wheely is a privacy-first luxury ride-hailing platform founded in 2010, headquartered in Brackenbury Village, London. The company operates in major cities like Moscow, St. Petersburg, Paris, and Dubai, providing high-quality chauffeuring services with a rigorous driver certification process. With $4...
Wheely offers a stock options plan, monthly credits for rides, generous training allowances, comprehensive healthcare benefits, and a daily lunch allo...
Wheely prioritizes quality and customer satisfaction by employing a strict driver certification process, ensuring a premium experience for clients. Th...
Wheely • London, England, United Kingdom
Wheely is seeking an Assistant Quality Manager to uphold high service standards by monitoring fleet quality and providing feedback to chauffeurs. This role requires 2+ years of experience in the Luxury Service Industry.
You have at least 2 years of relevant experience in Quality Control, HR, Learning & Development, or as an operations supervisor in the Luxury Service Industry. You are thorough when investigating incidents and operate with a sense of urgency to ensure problems are resolved effectively. You possess strong communication skills and can deliver constructive feedback to help chauffeurs improve their performance. You are fluent in English and have a keen eye for detail, ensuring that the highest standards are maintained in service delivery.
In your role as Assistant Quality Manager, you will monitor passenger feedback to ensure an exceptional level of service is consistently provided. You will prepare reports on trends and conduct investigations into incidents, producing unbiased reports with recommended outcomes. Ensuring a timely resolution of all incidents while adhering to operational SLAs will be a key responsibility. You will assess chauffeurs against The Wheely Standard through vehicle checks or online assessments and provide effective feedback to help them improve their performance. Additionally, you will support the building of a feedback loop between quality, customer service, training, and operations to continuously enhance service standards. You will partner with peers in other regions to improve processes and ensure that passenger expectations are consistently exceeded.
Wheely offers a collaborative office environment located in Syon Park, where team members are encouraged to work in-person at least four days a week, with flexible working hours and the option to work from home when needed. You will be part of a team that values user privacy and high service standards, contributing to a platform that is redefining the ride-hailing experience. Your role will be pivotal in maintaining the quality of service that Wheely is known for, and you will have the opportunity to grow within a company that prioritizes excellence in customer service.
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