Senior Azure ACE Engineer - Sovereign Cloud

Who you are

You have a strong background in cloud computing and customer support, with a focus on Azure technologies. Your experience includes working directly with customers to resolve complex technical issues and enhance their overall experience. You are customer-obsessed and take pride in delivering extraordinary support that drives customer success. You thrive in a collaborative environment, partnering with various teams to ensure customer needs are met effectively. You possess excellent problem-solving skills and are passionate about innovation in cloud services. You understand the importance of reliability and quality in cloud operations and are committed to upholding these standards.

Desirable

Experience with incident management and problem management processes is a plus. Familiarity with customer empowerment strategies and supportability initiatives will help you excel in this role. A background in engineering operations or a similar field will be beneficial as you engage with strategic Azure customers.

What you'll do

In this role, you will serve as the primary engineering contact for your customers, ensuring their support experience on Azure is seamless and effective. You will drive the resolution of critical and complex problems, working closely with Customer Success Account Managers and Cloud Solution Architects. Your responsibilities will include orchestrating deep engagements in incident management and problem management, ensuring that customer feedback is amplified within Azure Engineering. You will also support key customer projects on Azure, acting as the voice of the customer and advocating for their needs within the engineering team. Your role will involve continuous collaboration with various stakeholders to enhance the quality and reliability of Azure services.

What we offer

Microsoft offers a dynamic work environment where you can grow your skills and advance your career in cloud engineering. You will be part of a team that values customer success and innovation, providing you with opportunities to make a significant impact. The company promotes a culture of collaboration and support, ensuring that you have the resources you need to succeed. Additionally, you will have access to ongoing training and development programs to enhance your expertise in Azure and cloud technologies. Microsoft is committed to diversity and inclusion, fostering a workplace where everyone can thrive.