[HELLOCONNECT] - Customer Care Specialist (AU)

Who you are

You are a dedicated individual with a passion for delivering exceptional customer experiences. As a Customer Care Specialist, you understand the importance of being the first point of contact for customers and strive to be memorable in every interaction. You possess a strong ability to educate customers on new products and app features, ensuring they get the most out of their subscription. You are detail-oriented and have a high level of accuracy, which allows you to effectively track, report, and document any issues that arise. You are proactive in suggesting improvements to internal procedures and processes, demonstrating your commitment to continuous learning and excellence.

You thrive in a collaborative environment and are eager to work with a dynamic team. Your communication skills are top-notch, allowing you to confidently engage with customers across various channels, including Gmail and Slack. You are driven by individual KPIs and targets set by management, and you take the initiative to stay informed about all relevant communications to perform your role effectively. You are adaptable and open to feedback, always looking for ways to enhance your skills and contribute to the team's success.

What you'll do

In this role, you will be responsible for providing exceptional customer service and support. You will engage with customers through various communication channels, addressing their inquiries and resolving any issues they may encounter. As a brand ambassador for HelloFresh, you will share your knowledge of products and services, ensuring customers are well-informed and satisfied with their experience. You will actively participate in internal projects, taking the initiative to improve processes and enhance the overall customer journey.

You will work closely with your team to meet individual and collective KPIs, contributing to the overall success of the customer care department. Your role will involve investigating customer complaints and feedback, ensuring that you have a comprehensive understanding of the customer journey. You will document any issues and communicate them to the relevant departments to facilitate improvements in service delivery. Your ability to suggest enhancements to internal procedures will be valued, as you help shape a culture of continuous improvement within the team.

What we offer

HelloFresh provides a supportive environment where you can grow and develop your skills. You will have the opportunity to work on impactful projects that contribute to the company's success. Our culture is built on collaboration and innovation, and we value diverse perspectives and experiences. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to succeed and thrive in our team. Join us at HelloFresh and be part of a company that is committed to excellence in customer care.