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Agoda, headquartered in Singapore, is a leading online travel agency specializing in accommodation booking. With over 2 million properties listed globally, Agoda serves millions of customers, offering competitive pricing and a user-friendly platform. The company is a subsidiary of Booking Holdings, ...
Agoda offers competitive salaries, equity options, flexible remote work policies, and generous PTO. Employees also benefit from travel discounts and a...
Agoda fosters a culture focused on data-driven decision-making and customer-centric innovation. The company values diversity and encourages employees ...
Agoda • Bangkok, Thailand
Agoda is seeking a People Help Desk Team Lead to oversee a team of analysts within their People Help Desk function. This role requires strong leadership skills and a focus on operational excellence.
You have a proven track record in leading teams, ideally within a People Operations or HR context. Your experience includes managing high-volume operational teams, where you have developed team capabilities and fostered a culture of continuous improvement. You possess strong analytical thinking and proactive problem-solving skills, enabling you to address employee queries efficiently and empathetically. Communication is one of your strengths, allowing you to convey information with clarity and context to both your team and other stakeholders. You are passionate about enhancing employee experiences and are committed to operational excellence in every aspect of your work.
As the People Help Desk Team Lead, you will oversee a team of 4-5 analysts, ensuring that employee queries are handled effectively. You will be the first line of contact for the People Team, responsible for managing the workflow and ensuring that all inquiries are addressed in a timely manner. Your leadership will be crucial in developing the team's capabilities and fostering a collaborative environment. You will implement processes that promote continuous improvement and operational excellence, ensuring that the team meets its performance targets. Additionally, you will analyze data to identify trends and areas for improvement within the help desk function, providing insights that will help shape future strategies. You will also be involved in training and mentoring team members, helping them grow in their roles and enhancing their skills.
Agoda provides a dynamic work environment where no two days are the same. You will be part of a diverse team that values curiosity and innovation, with opportunities for professional growth and development. The company offers relocation assistance for candidates moving to Bangkok, ensuring a smooth transition to your new role. You will have access to various resources and support to help you succeed in your position, contributing to Agoda's mission of bridging the world through travel.
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