Business Analyst, Customer Operations (Starlink)

Who you are

You have a strong analytical background with experience in data analysis and reporting — your expertise in SQL allows you to conduct thorough analyses that identify issues and opportunities impacting customer experiences. You are skilled at integrating with various levels of a business to understand workflows and identify systematic gaps, helping to answer tactical business questions through analytical frameworks. You take ownership of data integrity and reporting quality, ensuring that the tools and dashboards you develop are reliable and effective.

You are proactive in developing department-level metrics and associated dashboards that quantify the health of operations — your ability to translate data into actionable recommendations is key to influencing change within the organization. You are also experienced in developing automation processes that mitigate business risks and create efficiencies across functions. Your training skills enable you to assist internal users and leaders in utilizing dashboards and tools effectively.

Desirable

Experience in customer operations or a related field is a plus, as is familiarity with data visualization tools. You have a knack for improving data capture processes, ensuring that future customer insights are robust and actionable. Your collaborative nature allows you to work effectively with cross-functional teams, driving initiatives that enhance customer satisfaction and operational efficiency.

What you'll do

As a Business Analyst in the Customer Operations team for Starlink, you will be responsible for analyzing data related to Starlink customers and translating it into insightful reporting and recommendations. You will conduct analyses using SQL queries and other methods to identify issues and opportunities that impact customer experiences. Your role will involve integrating with all levels of the business to understand current workflows and identify systematic gaps, enabling you to provide actionable recommendations that lead to quantifiable changes in outcomes.

You will define and develop department-level metrics and dashboards that quantify the health of operations, influencing change and driving improvements. Your work will include developing automation processes that mitigate business risks or create efficiencies within Starlink Customer Operations and across functions. You will own data integrity, tool maintenance, and reporting quality for the team, ensuring that all outputs are accurate and reliable.

Additionally, you will train internal users and leaders on dashboard and tool usage, assisting them in troubleshooting and improving their understanding of the data at their disposal. Your efforts will contribute to enhancing the overall customer experience and operational effectiveness of the Starlink program.

What we offer

At SpaceX, you will be part of a mission-driven organization focused on enabling human life on Mars. You will work in a dynamic environment where your contributions directly impact the future of space exploration and satellite communications. We offer competitive compensation and opportunities for professional growth within a team of dedicated professionals who are passionate about innovation and excellence in customer operations.