Social Media Customer Support Associate

Who you are

You have prior experience or knowledge in user support, which has equipped you with the skills to assist customers effectively. Your background includes working on projects or process improvement initiatives, showcasing your ability to contribute to team success. Familiarity with SQL is a plus, as it will help you navigate data-related inquiries and enhance customer interactions. You are adaptable and willing to work a weekend day periodically, demonstrating your commitment to providing excellent service during operational hours.

What you'll do

As a Social Media Customer Support Associate at Stripe, you will be part of a new global team dedicated to designing exceptional support experiences. Your primary responsibility will be to handle customer inquiries through social media channels, ensuring that each interaction is positive and solution-oriented. You will leverage your understanding of Stripe's products and the financial industry to provide accurate information and resolve issues efficiently. Collaborating with team members, you will contribute to process improvement initiatives, helping to enhance the overall support experience for users. You will also engage in training sessions to stay updated on product changes and best practices in customer support. Your role will involve analyzing customer feedback to identify trends and areas for improvement, ensuring that Stripe continues to meet the needs of its diverse user base.

What we offer

Stripe offers a dynamic work environment where you can grow your skills in customer support and gain valuable experience in the financial technology sector. You will have the opportunity to work with a team that values innovation and collaboration, contributing to projects that impact millions of users worldwide. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering talent and providing growth opportunities for all team members. Join us in our mission to increase the GDP of the internet and make a difference in the global economy.