Product Design Intern for AI and Human Agents Platform

Who you are

You are a driven individual eager to dive into the world of product design, particularly in the context of AI and human interaction. As a Product Design Intern, you are excited about the opportunity to contribute to the design of innovative user experiences that leverage cutting-edge technology. You have a foundational understanding of UX principles and are familiar with design tools like Figma, which you will use to create compelling designs. You are open to feedback and eager to learn from experienced designers, understanding that collaboration is key to creating effective user experiences.

Desirable

While not required, any experience with user research or visual design elements will be beneficial. A passion for AI and its applications in enhancing user interactions will set you apart as a candidate. You are curious about how technology can transform workflows and improve customer experiences, and you are excited to be part of a team that is at the forefront of this transformation.

What you'll do

In this role, you will assist in designing the end-user experiences for Cresta’s platform, which integrates AI with human agents to optimize customer interactions. You will work closely with a design supervisor to engage in the end-to-end UX process, which includes conducting user research to gather insights that inform your designs. You will create wireframes and prototypes that illustrate your design concepts, ensuring they align with user needs and business goals. Your responsibilities will also include collaborating with cross-functional teams to refine designs based on feedback and usability testing results. You will have the opportunity to contribute to visual design elements, ensuring that the final product is not only functional but also aesthetically pleasing. As you progress, you will learn how to balance user needs with technical constraints, gaining valuable experience in the product design lifecycle.

What we offer

Cresta provides a unique opportunity to work at the intersection of AI and user experience design. You will be part of a team that is dedicated to revolutionizing the contact center industry, and your contributions will directly impact how users interact with AI technologies. We foster a collaborative environment where you can grow your skills and gain hands-on experience in product design. As an intern, you will receive mentorship from experienced designers and have the chance to participate in team discussions that shape the future of our platform. This is a chance to be part of a mission-driven company that values innovation and creativity, and we encourage you to apply even if your experience doesn't match every requirement.