Responsible credit solutions for everyday consumers
Upgrade is a fintech company headquartered in the Financial District of San Francisco, CA, specializing in responsible credit solutions for mainstream consumers. With over 1,001 employees, Upgrade offers personal loans and credit cards featuring a fixed installment structure, ensuring borrowers pay ...
Upgrade provides a stock option plan, 100% paid medical, dental, and vision insurance, flexible PTO, paid parental leave, and health & wellness initia...
Upgrade's unique culture centers around promoting responsible borrowing by encouraging customers to pay down their debt through fixed payments. This c...
Upgrade • Canada (Remote); United States (Remote)
Upgrade is seeking a Partner Success Manager to drive partner integration and support their growth. You'll collaborate with technical teams and ensure alignment with Flex Pay. This role requires strong communication and project management skills.
You have experience in partner management or customer success, ideally within the fintech industry. You understand the importance of building strong relationships and have a knack for navigating complex integrations. Your communication skills are top-notch, allowing you to effectively liaise between technical teams and partners. You are detail-oriented and can prioritize tasks to ensure smooth onboarding and implementation processes. You thrive in collaborative environments and enjoy working with cross-functional teams to achieve common goals. You are proactive in identifying challenges and finding solutions that benefit both the company and its partners.
As a Partner Success Manager at Upgrade, you will be responsible for managing the partner integration pipeline from onboarding through implementation and growth stages. You will work closely with the partner integration team to gather and prioritize requirements necessary for development. Your role will involve collaborating with partners' technical teams to facilitate the integration of Flex Pay into their sales channels. You will also partner with the Account team to ensure alignment between our partners and Flex Pay, driving mutual success. Your ability to manage multiple projects simultaneously will be crucial as you navigate the complexities of partner relationships and integrations. You will track progress, address any issues that arise, and ensure that partners are satisfied with the integration process. Your insights will help shape future product offerings and improve the overall partner experience.
At Upgrade, we pride ourselves on our collaborative and inclusive culture. You will be part of a team that is dedicated to improving financial well-being for millions of customers. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to work with some of the most prominent technology investors and contribute to a company that is consistently recognized as one of the top fintech companies. Join us in building a better financial future for our customers and partners alike.
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