Representative, Member Success

Who you are

You are a motivated individual eager to start your career in customer success. You understand the importance of building strong relationships and ensuring that clients receive exceptional value from their partnerships. You thrive in collaborative environments and are comfortable navigating the unique operational rhythms of a data-driven organization. You possess strong communication skills and are committed to helping clients achieve their goals through proactive engagement and support. You are adaptable and open to learning, ready to embrace the challenges that come with a dynamic role in member success.

What you'll do

As a Representative in Member Success at SPINS, you will play a crucial role in ensuring that assigned retailers, distributors, and brand/manufacturer members receive exceptional value throughout their relationship with SPINS IX‑ONE. You will be responsible for retention and renewal execution, ensuring that clients are satisfied and engaged with the services provided. Your role will involve onboarding new members, guiding them through the initial stages of their partnership, and ensuring they understand how to leverage SPINS' data capture, management, enrichment, and content delivery ecosystem effectively. You will also focus on lifecycle management, proactively identifying opportunities to enhance the client experience and deepen partnerships. By developing strong relationships with clients, you will help them achieve their goals and maximize the value they receive from SPINS' offerings.

What we offer

At SPINS, we pride ourselves on our collaborative and communicative culture that puts people at the center of everything we do. We offer a supportive environment where you can grow your skills and advance your career in customer success. You will have the opportunity to work with a team of dedicated professionals who are passionate about helping clients succeed in the Health & Wellness industry. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us and be part of a company that is making a difference in the retail landscape.