Banking Operations Associate - Excellence and Readiness

Who you are

You have experience in banking operations, service delivery, or a related function with exposure to governance, risk, and readiness. Your strong organizational and project management skills enable you to manage multiple priorities and deadlines effectively. A professional banking education or background is preferred, and you are committed to fostering collaboration and synergies across teams.

You understand the importance of monitoring adherence to processes, regulatory requirements, and risk controls. Your ability to analyze incidents and implement effective workarounds demonstrates your proactive approach to managing risks. You are passionate about improving the quality of services delivered to customers and are skilled at carrying the voice of the customer in your initiatives.

Desirable

Experience with key metrics and OKRs that shape operational success is a plus. Familiarity with cross-functional collaboration, particularly with Product and Compliance teams, will enhance your effectiveness in this role. You are open to continuous learning and identifying opportunities to streamline processes and drive automation initiatives.

What you'll do

In this role, you will oversee readiness, governance, and process improvements across Banking Operations. You will drive and support governance activities by monitoring adherence to processes and regulatory requirements. Working closely with Banking Operations leadership, you will define and track key metrics that shape operational success. Your role will involve initiating and implementing actions to improve service quality based on customer feedback.

You will partner with cross-functional stakeholders to ensure smooth execution and alignment of operational initiatives. Your analytical skills will be crucial in helping operational teams manage incidents and implement effective workarounds. You will continuously identify opportunities to streamline processes and standardize workflows, contributing to the overall efficiency of the organization.

What we offer

N26 is committed to creating an inclusive workspace where everyone feels valued and respected. We encourage you to apply even if your experience doesn't match every requirement. You will be part of a motivated team dedicated to driving improvements and fostering collaboration throughout the company. Join us in our mission to enhance the quality of services delivered to our customers.