Product Manager, AI Agent

Sendbird is on a mission to build the AI workforce of tomorrow. Sendbird is the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. We are the omnichannel AI agent platform enterprises choose to elevate customer experience. Trusted by 4,000+ of the world’s most popular apps—including industry leaders like Match Group, Rakuten, Yahoo, and Coupang—Sendbird powers over 7 billion messages every month.

As Product Manager, AI Agent, you will steer Sendbird’s end-to-end AI Agent offering, shaping innovative ways to build agents, devising rigorous methods to test and evaluate them, surfacing metrics that matter to customers, and enabling friction-free human-in-the-loop collaboration. You will listen to customers first-hand and partner closely with GTM teams to turn those needs into revenue-generating reality.

If you’d like to dive deeper, check out the podcast linked for more details! 🎧 LINK

What you will do

• Define and drive the product strategy and roadmap for Sendbird's AI Agent, establishing it as the industry's leading platform for proactive, omnichannel customer engagement.
• Translate the strategic vision into concrete business outcomes, owning key metrics for the AI Agent product line, including customer satisfaction (CSAT), agent autonomy/resolution rates, churn reduction, and adoption across our diverse customer segments.
• Master the entire AI agent technology stack, from LLM selection and evaluation (e.g., Claude, Solar, Llama2) to RAG pipelines, vector stores, and agentic orchestration frameworks, making informed build-vs-buy decisions that accelerate our roadmap.
• Evangelize the AI Agent vision internally to stakeholders and externally to customers, partners, and the developer community, creating a powerful feedback loop that continuously informs the product roadmap.
• Set and deliver OKRs across the core AI Agent pillars, from creation and evaluation to customer insights and human collaboration.
• Lead 0 → 1 and 1 → n launches, moving fast while upholding a bar-raising product-quality standard.
• Continuously raise execution velocity and quality, inventing processes that let us iterate quickly without compromise.

Who you are

• Customer-Obsessed. You have a proven track record of building products that customers love. You can effortlessly switch between thinking about the needs of a developer integrating an API, a business user configuring a no-code workflow, and an end-user having a conversation with your agent.
• Deeply Technical and Curious. You have hands-on experience with AI/ML products and are comfortable diving deep into technical discussions on topics like RAG, multi-agent systems, and LLM fine-tuning. You understand both the "how" and the "what."
• An Outcome-Driven Builder. You have a strong bias for action and a history of shipping high-impact products. You are motivated by moving metrics and solving real-world customer problems, not just by the technology itself.
• A Master of Influence and Communication. You excel at cross-functional leadership, building consensus, and communicating complex ideas with clarity and conviction to audiences ranging from engineers to C-level executives.

What you will bring

• 2+ years of product management experience, with at least 1+ years focused on building and launching AI/ML-powered products (experience with conversational AI, LLMs, or agentic systems is a significant plus).
• A strong technical foundation, demonstrated through a relevant degree (e.g., Computer Science, Engineering) or equivalent professional experience working directly with AI/ML engineering and data science teams.
• Experience with API-first products, developer platforms, or SaaS platforms. You understand how to build for and market to a developer audience as well as less technical audiences.
• Exceptional analytical skills, with experience defining product metrics, running A/B tests, and using data to make informed decisions and drive product growth.
• Business-level proficiency in English

Our KR benefits include (but are not limited to)

• Silicon Valley's equity program (1-year cliff) 
• Hybrid work policy, flexible work hours
• Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages
• Learn a Language benefit - up to 3.6 million won per year towards language lessons 
• Monthly team building cost
• Partial support for commuting costs
• Free parking at the Seolleung office
• Group insurance support that covers employees, spouses, and children
• Medical checkup support, including MRI and genetic testing - for the employee and one family member
• Seven additional paid holidays in addition to annual leave (Boost leave, Birthday leave, etc.)
• Unlimited snack bar filled with snacks, beverages, and instant noodles every day
• 12-week paid parental leave support (available for both mothers and fathers)
• Other support programs for congratulations and condolences

Flexible Work Policy

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees to gather with their team in the office three days per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird

Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. 

Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands.

Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.