The primary responsibility of this role is to perform various tasks related to content for the video catalog quality, under general supervision. This could involve tasks such as checking and/or fixing metadata, image, subtitles, audio and video assets to provide a seamless viewing experience to PV customers.
The day to day job requires the individual to make judgment based decisions by following a standard operating procedure and perform Quality checks on various devices. The associate should have working knowledge of MS office to capture data on daily basis.
This job requires you to be in the office 5-days per week for in-person work with your teammates.
Key job responsibilities
The day to day job requires the individual to make judgment-based decisions by following a standard operating procedure.
This will involve tasks such as:
-Understand and adhere to standard operating procedure.
-Analyze, and identify the issues in the Video content.
-Understand the issue and make best use of the available resources/tools to resolve/fix it.
-Proactively raises issues /alarms to manager or stakeholders that may have an impact on core deliverables or operations
-Communicate with internal and external stakeholders.
-Adhere to the Service level agreement, and average handle time set for the processes.
-Meet predetermined and assigned productivity targets and quality standards.
About the team
Prime Video Digi-Flex’s (DF) vision is to be the most customer centric, agile and efficient operations powering Prime Video (PV) growth worldwide. Our mission is to be the center of operational excellence for PV through agile and efficient operations at scale.
We influence technology-based scaling through tooling and automation. DF is a variable operations workforce that offers quick to market scalable solutions through manual execution for customer facing and business critical strategic initiatives. DF creates repeatable and standardized processes to ingest, process, cleanse, enrich, classify, match & merge partner assets and resolve customer facing issues, and enhance customer experience.- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications- Knowledge of Excel at an advanced level
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