Customer Success Manager CRM (Northeast)

Who you are

You have a strong background in customer success and account management, ideally within the automotive industry. You understand the unique challenges faced by dealerships and are skilled at building and nurturing relationships with key stakeholders. You thrive in a role that requires both strategic thinking and hands-on execution, ensuring that customers achieve their desired outcomes with the Tekion platform.

You are passionate about technology and innovation, particularly in the automotive sector. You have a knack for understanding complex systems and can effectively communicate technical concepts to non-technical audiences. Your problem-solving skills are top-notch, and you enjoy tackling challenges head-on to drive customer satisfaction.

You are a proactive advocate for your customers, always looking for ways to enhance their experience and engagement with the Tekion platform. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a focus on customer success.

Desirable

Experience with CRM systems and customer engagement strategies is a plus. Familiarity with cloud-native platforms and big data technologies will help you excel in this role. You are also encouraged to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.

What you'll do

As a Customer Success Manager at Tekion, you will serve as the primary point of contact for assigned dealership accounts. Your responsibilities will include building and nurturing strong relationships with key stakeholders, understanding their unique needs, and advocating for their success within the Tekion platform. You will work closely with customers to ensure they are leveraging the full capabilities of our innovative automotive solutions.

You will conduct regular check-ins with your accounts to assess their satisfaction and identify opportunities for improvement. By analyzing customer feedback and usage data, you will develop strategies to enhance engagement and drive adoption of the Tekion platform. You will collaborate with cross-functional teams, including product and engineering, to relay customer insights and influence product development.

Your role will also involve training and onboarding new customers, ensuring they have a smooth transition to the Tekion platform. You will create and deliver training materials, host webinars, and provide ongoing support to help customers maximize their investment in our solutions.

What we offer

At Tekion, we are committed to fostering a culture of innovation and collaboration. You will have the opportunity to work with a talented team of professionals who are passionate about transforming the automotive industry. We offer competitive compensation and benefits, along with opportunities for professional growth and development.

Join us in our mission to positively disrupt the automotive retail ecosystem and deliver exceptional experiences for our customers. We believe that by empowering our employees, we can create a lasting impact in the industry.