Renewal Specialist

Who you are

You have experience in customer success or account management, ideally within a SaaS environment — you understand the importance of building relationships and driving customer satisfaction. You possess strong communication skills, allowing you to effectively engage with founders and their teams, guiding them through renewal conversations with empathy and efficiency. You are data-driven, focusing on metrics like Net Revenue Retention (NRR) and Gross Dollar Retention (GDR) to measure success and drive improvements. You are adaptable and can manage a high volume of customers while maintaining a personal touch in your interactions. You are passionate about helping businesses achieve their security and compliance goals, aligning them with Vanta’s solutions.

Desirable

Experience in the security or compliance industry is a plus, but not required. Familiarity with renewal processes and customer relationship management tools will help you excel in this role. A background in working with early-stage companies or startups can provide valuable insights into their unique challenges and needs.

What you'll do

As a Renewal Specialist at Vanta, you will own the full renewal process for all customers in the Early Stage segment, from initial outreach through signature and invoicing. You will drive customers toward the auto-renewal motion while managing exceptions through negotiation and deal submission for approval as needed. Your focus will be on achieving renewal outcomes that meet or exceed NRR and GDR targets, ensuring that customers feel valued and supported throughout the process. You will build and maintain a consistent operating rhythm that balances proactive outreach with the human touch that early customers value most. You will collaborate closely with internal teams to ensure that customer security and compliance goals are aligned with their growth needs and Vanta’s solutions. You will analyze customer data to identify trends and opportunities for improvement, helping to refine the renewal process and enhance customer satisfaction. You will contribute to the overall success of the customer success team by sharing insights and best practices with your colleagues.

What we offer

At Vanta, you will be part of a kind and talented team dedicated to helping businesses earn and prove trust. We offer a supportive work environment where you can grow your skills and make a meaningful impact. You will have the opportunity to work remotely, allowing for flexibility in your work-life balance. We encourage you to apply even if your experience doesn't match every requirement — we value diverse backgrounds and perspectives. Join us in our mission to make security continuous and help thousands of companies build, maintain, and demonstrate their trust.