DOD Customer Success Manager - Top Secret Clearance (McLean, VA)

Who you are

You have a strong background in customer success management, ideally with experience in technology or software solutions. You understand the importance of building relationships and have a knack for cultivating impactful connections with stakeholders at various levels. Your business and technical aptitude allows you to grasp customer needs quickly, positioning you as a trusted advisor. You are proactive in identifying risks to customer success and have a strategic mindset to mitigate these effectively. You thrive in collaborative environments and are committed to achieving the best results for your customers. You hold a Top Secret Clearance, which is essential for this role.

What you'll do

As a Customer Success Manager at Appian, you will be responsible for ensuring that our customers achieve their unique objectives through the effective use of our software platform. You will engage with customers to understand their business goals and guide them in leveraging Appian’s capabilities, including AI and robotic automation, to transform their operations. You will monitor progress against key customer outcomes and proactively identify any risks that may hinder success. Your role will involve collaborating with internal teams to address customer needs and ensure a seamless experience. You will also be expected to provide insights and feedback to help improve our offerings based on customer interactions. Your ability to communicate effectively and manage expectations will be crucial in this role.

What we offer

At Appian, we foster a culture of intensity and excellence, where high standards are set and met. You will be part of a passionate team dedicated to accomplishing challenging tasks together. We offer a supportive environment that encourages professional growth and development. You will have the opportunity to work with cutting-edge technologies and be at the forefront of transforming businesses through innovative solutions. Our headquarters in McLean, VA, provides a collaborative workspace where you can thrive and contribute to our mission of delivering exceptional customer success.