Delivering convenience to millions in South Korea
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Coupang • Seoul, South Korea
Coupang is hiring a Program Manager for the Rocket Growth team to improve inbound error processes. You'll monitor key metrics and analyze bottlenecks using SQL and Excel. This role requires effective communication skills and experience in problem-solving.
You have experience in business communication in English, allowing you to effectively convey insights and solutions to senior management. You excel at analyzing the root causes of problems and have a proven track record of delivering actionable insights. Your proficiency in SQL and Excel, along with other MS Office tools, enables you to manage data effectively and derive meaningful conclusions. You possess strong prioritization and scheduling skills, allowing you to manage multiple projects flexibly and efficiently. You adapt quickly to changes and demonstrate proactive work habits, ensuring that you meet the demands of a fast-paced environment. Your ability to communicate data-driven insights makes you a valuable asset in any team.
In this role, you will monitor the core metrics of the inbound program, ensuring that all processes are running smoothly and efficiently. You will define issues related to inbound operations and analyze bottlenecks to derive insights that lead to effective solutions. Your work will directly contribute to improving the overall inbound experience for sellers, enhancing their ability to utilize Coupang's logistics network effectively. You will collaborate with various teams to implement improvements and ensure that the inbound processes align with the company's goals. Your insights will help shape the logistics policies and processes that support the Rocket Growth initiative, ultimately driving better service for customers and sellers alike.
Coupang provides a dynamic work environment where you can witness daily growth in yourself, your colleagues, and the company as a whole. You will have the opportunity to work in a culture that encourages innovation and entrepreneurship, allowing you to take initiative and drive new projects. The company is committed to building a future in commerce, and you will play a crucial role in solving customer problems and challenging traditional norms. Joining Coupang means being part of a rapidly growing e-commerce leader that values high-tech solutions and a hyper-connected work experience.
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