Manager, Customer Success (US) (Remote NYC or Boston)

Who you are

You have a proven track record in customer success management, ideally with experience leading teams in a remote environment. Your strong communication skills enable you to build relationships with clients and understand their needs deeply. You are data-driven, using metrics to guide your decisions and improve customer satisfaction. You thrive in a collaborative environment, working closely with cross-functional teams to ensure customer success and retention. You are passionate about technology and understand the importance of automation in enhancing customer experiences. You are adaptable and can navigate the challenges of a fast-growing startup environment.

Desirable

Experience in SaaS or technology companies is a plus. Familiarity with AI and workflow automation tools will help you connect with our product and customers more effectively. A background in project management or operations can also be beneficial in this role.

What you'll do

As the Manager of Customer Success, you will lead a team of Customer Success Managers across the US, ensuring they have the resources and support needed to succeed. You will develop and implement strategies to enhance customer engagement and satisfaction, driving retention and growth. You will work closely with the Global VP of Customer Success to align your team's goals with the company's objectives. You will analyze customer feedback and metrics to identify areas for improvement and develop action plans accordingly. You will foster a culture of transparency and collaboration within your team, encouraging open communication and knowledge sharing. You will also be responsible for onboarding new customers, ensuring they have a smooth transition and understand how to leverage our platform effectively. Regularly, you will conduct training sessions and workshops to empower your team and customers alike.

What we offer

At n8n, we provide an ambitious yet kind culture where everyone is encouraged to innovate and explore new ideas. You will have access to an unlimited AI budget to enhance productivity and creativity. We prioritize transparency, ensuring that everyone is aware of company goals and progress. Our team is diverse and inclusive, with a strong community spirit that values collaboration and support. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in shaping the future of workflow automation and customer success.