Sales Development Representative (SDR)

Who you are

You are a motivated individual eager to join a rapidly growing team at Clutch, Canada’s largest online used car retailer. With a passion for customer engagement, you thrive in a role that allows you to connect with individuals interested in selling their cars. Your proactive approach to communication through warm calls, emails, and SMS sets you apart as a candidate who can effectively represent Clutch's mission to reinvent the car buying experience.

You possess strong interpersonal skills and are comfortable engaging with customers, whether they are looking to sell their car or inquire about purchasing one. Your ability to listen and respond to customer needs will be crucial in this role, as you will be the voice of Clutch in the online car selling and buying experience. You are detail-oriented and organized, ensuring that you manage your outreach effectively and follow up with potential leads.

You are excited about the opportunity to work in a fast-paced environment where you can contribute to the growth and innovation of Clutch. You understand the importance of building relationships and are committed to providing a seamless, hassle-free experience for customers. Your curiosity and drive to succeed will help you excel in this position.

Desirable

Experience in sales or customer service is a plus, as it will enhance your ability to connect with customers and understand their needs. Familiarity with the automotive industry or online retail can also be beneficial, but is not required. You are open to learning and adapting to new challenges as you grow in your role at Clutch.

What you'll do

As a Sales Development Representative at Clutch, you will play a key role in driving customer engagement and supporting the company's mission to transform the car buying experience. Your primary responsibility will be to proactively contact individuals interested in selling their cars to Clutch. You will utilize various communication channels, including warm calls, emails, and SMS, to reach out to potential customers and guide them through the initial stages of the selling process.

In addition to outbound outreach, you will also handle inbound calls from customers looking to buy a car. Your ability to assist customers with their inquiries and provide them with the information they need will be essential in creating a positive experience. You will work closely with the sales team to ensure that leads are effectively managed and followed up on, contributing to the overall success of the sales process.

You will be expected to track your interactions with customers and maintain accurate records of your outreach efforts. This will help you identify trends and opportunities for improvement in your approach. As you gain experience in the role, you will have the chance to develop your skills further and take on additional responsibilities within the sales team.

What we offer

Clutch is committed to fostering an inclusive workplace where all individuals have the opportunity to succeed. You will be part of a dynamic team that values innovation, growth, and excellence. The company offers a supportive environment where you can thrive and make a significant impact.

As a Sales Development Representative, you will have access to ongoing training and development opportunities to enhance your skills and advance your career. Clutch values hard work and dedication, and you will be recognized for your contributions to the team. The company also offers competitive compensation and benefits, reflecting its commitment to employee satisfaction and well-being.

Join Clutch and be part of a mission-driven organization that is changing the way people buy, sell, and own cars. Your role as an SDR will be crucial in shaping the future of the automotive retail experience in Canada.