Fraud prevention for the digital economy
Sardine is a Miami-based fintech company focused on fraud prevention and revenue enhancement for digital businesses. Their platform leverages AI/ML to provide real-time fraud detection and risk assessment, serving clients in the cryptocurrency and e-commerce sectors. With a growing team of 50 employ...
Sardine offers competitive salaries, equity options, flexible PTO, and a remote work policy to support work-life balance....
Sardine fosters a culture of innovation and agility, prioritizing data-driven decision-making and a strong focus on security in the fintech space....
Sardine is seeking a Support Engineer to manage the technical and functional customer support experience. You'll work closely with customers and internal teams to troubleshoot and resolve issues on their API-driven platform. This role requires strong problem-solving skills and a customer-focused mindset.
You have a strong background in technical support and customer service, ideally with experience in a SaaS environment. You understand the importance of providing exceptional customer experiences and are skilled at troubleshooting complex issues. You are self-motivated and thrive in a remote-first work culture, where you can take ownership of your responsibilities and manage your time effectively. You possess excellent communication skills, allowing you to convey technical information clearly to both technical and non-technical stakeholders. You are adaptable and can work collaboratively with cross-functional teams to ensure customer satisfaction. You are passionate about technology and eager to learn about Sardine's platform and its applications in fraud prevention and AML compliance.
Experience with APIs and a basic understanding of software development processes would be beneficial. Familiarity with fraud prevention technologies or AML compliance is a plus, as is any experience in a fast-paced startup environment. You are comfortable using various support tools and platforms to manage customer inquiries and track issues.
As a Support Engineer at Sardine, you will be responsible for owning the technical and functional customer support experience from start to finish. You will become a product expert, working closely with customers to understand their needs and troubleshoot any issues they encounter. You will collaborate with internal engineering teams to resolve technical problems and ensure that customer feedback is communicated effectively. Your role will involve analyzing customer inquiries to identify trends and areas for improvement in the product. You will also assist in creating and maintaining support documentation to help customers navigate the platform more effectively. You will engage with third-party providers to facilitate seamless integrations and support for our customers. Your goal is to ensure that every customer interaction is positive and that issues are resolved promptly and efficiently.
At Sardine, we offer a remote-first work culture that allows you to work from anywhere, whether it's from home, a beach, or a café. We value performance over hours worked, giving you the flexibility to manage your schedule while maintaining a healthy work-life balance. You will join a fast-growing company with a team of world-class professionals dedicated to stopping fraud and enhancing customer experiences. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering a diverse and inclusive workplace. We provide opportunities for professional growth and development, ensuring that you can advance your career while making a meaningful impact in the fight against fraud.
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