Staff Product Designer, Go-to-Market AI (Ontario)

Who you are

You have a strong background in product design, with at least 5 years of experience creating user-centered designs that drive engagement and satisfaction. Your expertise in Figma allows you to create intuitive interfaces that resonate with users, and you understand the importance of aligning design with business goals. You are comfortable working in a collaborative environment, engaging with cross-functional teams to gather insights and feedback that inform your design decisions. You have a passion for leveraging AI technologies to enhance user experiences and are excited about the potential of AI in transforming customer interactions.

Desirable

Experience with HubSpot's platform is a plus, as it will help you understand the nuances of our tools and how they can be improved. Familiarity with go-to-market strategies and the challenges faced by sales and support teams will enable you to design solutions that directly impact efficiency and revenue. You are open to experimenting with new design methodologies and are eager to learn from your peers.

What you'll do

In this role, you will lead the design efforts for HubSpot's AI concierge, focusing on creating seamless user experiences that guide customers through their lifecycle. You will collaborate closely with product managers and engineers to ensure that your designs are not only visually appealing but also functional and effective in solving user problems. Your work will involve conducting user research to understand pain points and iterating on designs based on user feedback. You will also be responsible for designing AI-first tools that empower our go-to-market teams, helping them to work more efficiently and effectively.

You will have the opportunity to shape the user experience for HubSpot's global partner ecosystem, creating dedicated experiences that enhance the value they provide to their clients. Your designs will play a crucial role in driving revenue and improving customer satisfaction, as you work on projects that have a significant impact on the business. You will also mentor junior designers, sharing your knowledge and helping them grow in their careers.

What we offer

At HubSpot, we value creativity and innovation, and we provide an environment where you can thrive. You will have access to the latest design tools and technologies, and we encourage you to explore new ideas and approaches. Our team is committed to professional development, offering opportunities for training and growth. We believe in a healthy work-life balance and offer flexible working arrangements to support your needs. Join us in our mission to transform how businesses engage with their customers through cutting-edge design and AI technology.