Reimagining transportation for a better world
Uber Technologies, Inc. (NYSE: UBER) is a leading ride-hailing platform headquartered in Mission Bay, San Francisco, CA. Founded in 2009, Uber has transformed transportation services, completing over 1.5 billion trips globally. The company went public in May 2019 and has raised $15.8 billion in fund...
Uber provides comprehensive healthcare, a robust employee stock purchase plan, generous paid vacation, and a four-week sabbatical after five years of ...
Uber fosters a culture of innovation and adaptability, continuously expanding its services beyond traditional ride-hailing. The company emphasizes wor...
Uber • Taguig City, PHL
Uber is hiring a COE Team Lead I for their Social Operations Response Team to manage customer and partner concerns through social media platforms. This role requires strong leadership and communication skills, along with experience in customer support.
You have prior experience leading a team in a constantly evolving environment, demonstrating a solid understanding of basic customer support principles. You are a strong team collaborator and a hustler, capable of leading a team of 15-20 social media specialists. Your leadership skills are complemented by your ability to coach and mentor your team effectively. You are comfortable working directly with various levels of leadership and possess strong communication skills. You have the ability to flex and adjust to changing factors or conditions, ensuring your team remains agile and responsive to customer needs. You are also adept at supervising social media trends and providing insights to concerned teams in the organization for their improvement.
In this role, you will lead the Social Operations Response Team, ensuring that customer and partner concerns are handled with utmost efficiency through popular social media platforms such as Twitter, Facebook, and Instagram, as well as via emails and phone calls. You will work closely with various teams, including IRT, ECR, SBR, Risk, Marketing, and Content, to enhance the user experience for those who reach out through social media channels. Your leadership will be crucial in fostering a collaborative environment where team members feel supported and empowered to deliver exceptional service. You will also be responsible for monitoring social media trends and providing actionable insights to improve operations and customer satisfaction.
Uber provides a diverse and inclusive working environment that values each individual’s unique contributions. You will have the opportunity to work in a culture that encourages open communication and the sharing of ideas. As a lead, you will play a pivotal role in shaping the team's direction and success, contributing to Uber's mission of enhancing the customer experience through innovative solutions. The role requires you to be in-office for 100% of your time, ensuring close collaboration with your team and other departments.
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