The Merchant Success team is responsible for driving the go-to-market strategy to grow and retain merchants after their initial launch with Buy with Prime (BwP) and Multi-Channel Fulfillment (MCF) products. Merchant Success team members will navigate ambiguous business challenges while working directly across a network of internal and external cross-functional stakeholders. The Account Manager will create and implement strategies to effectively manage a portfolio of strategic customers using BwP and MCF, creating strong partnerships with rapidly growing the businesses. You will leverage learnings from merchants to continuously improve internal processes, reduce merchant pain points, and influence product roadmaps based on strategic merchant priorities, to maximize long term growth potential and improve shopping and fulfillment experiences.
Key job responsibilities
- Own strategic vision and performance to objectives across a portfolio of strategic merchants
- Define forecasts and communicate progress and blockers to management and cross functional teams
- Gather, interpret and apply a wide range of data to resolve issues and exceed business objectives
- Prioritize effectively in an ambiguous, complex, fast-paced environment
- Effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment
A day in the life
As the primary owner of Small and Medium Business (SMB) merchant relationships, you manage existing accounts through established strategies and growth initiatives. You drive merchant engagement, provide education, and remove growth barriers at scale. While primarily transactional in nature, your role requires balancing both transactional and strategic approaches based on merchant needs. You work independently while receiving structured coaching and support from management on strategy and goal-setting. Your responsibilities include evaluating and recommending custom solutions, securing necessary approvals from management and peers. Direct merchant interaction forms the core of your daily activities, including gathering feedback on best practices and identifying product features or obstacles. Success in this position requires your strong problem-solving abilities to address merchant challenges and implement solutions for supported cases. You track growth and feature adoption metrics, provide accurate forecasting data to management, coordinate with cross-functional teams for specialized support, and contribute directly to organizational objectives through merchant success.- Bachelor's degree or equivalent
- 3+ years of business development, partnership management, or sourcing new business experience
- Experience with sales CRM tools such as Salesforce or similar software- Master's degree or equivalent
- Experience using data and metrics to determine and drive improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $83,100/year in our lowest geographic market up to $177,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
