Empowering ownership through innovative equity management
Carta, headquartered in Union Square, San Francisco, CA, is a leading fintech company specializing in equity management for startups. With over $1.1 billion raised in Series F funding, Carta serves more than 20,000 companies, including high-profile clients like Lyft and other innovators. The company...
Carta provides a range of benefits including 401K matching, fertility coverage, parental leave, mental health support, and a unique Carta Business Sch...
Carta's culture is centered around innovation and ownership, with a focus on simplifying equity management for startups. The company values transparen...
Carta is seeking a Support Analyst to provide excellent customer service and support their product lines, including Cap Table Management and Carta Total Compensation. This role is ideal for individuals looking to start their career in a dynamic environment.
You are someone who is eager to begin your career in customer support, with a strong desire to learn about equity and the venture capital industry. You possess excellent communication skills and are comfortable engaging with clients to help them navigate Carta's software solutions. You thrive in a team-oriented environment and are committed to providing exceptional service to customers. You understand the importance of reducing customer effort and are motivated to empower clients in managing their ownership efficiently.
While not required, any prior experience in customer service or support roles would be beneficial. Familiarity with financial concepts or software tools related to equity management would also be a plus, as it will help you better assist clients in their inquiries.
As a Support Analyst at Carta, you will be responsible for assisting clients with their inquiries regarding our product offerings. You will leverage your knowledge of equity and Carta's platform to provide timely and effective solutions to customer issues. Your role will involve troubleshooting problems, guiding clients through the use of our software, and ensuring they have a positive experience with our services. You will collaborate closely with other team members to share insights and improve the overall customer experience. Additionally, you will participate in training sessions to enhance your understanding of our products and services, enabling you to better support our clients.
At Carta, you will join a company that is shaping the future of private market infrastructure. We offer a supportive work environment where you can grow your skills and advance your career. You will have access to ongoing training and development opportunities, allowing you to deepen your knowledge of equity management and customer support. Our team is dedicated to fostering a culture of collaboration and innovation, and we encourage you to apply even if your experience doesn't match every requirement. Join us in making a meaningful impact in the venture capital and private equity space.
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