Tax solutions for the digital asset revolution
TaxBit, headquartered in Draper, UT, is a leading provider of tax and accounting solutions for digital assets, serving over 5 million users. Founded in 2018, the company achieved unicorn status in 2021 and has raised $251.4 million in funding, positioning itself as a key player in the fintech and cr...
TaxBit offers robust health, dental, and vision benefits with certain plans covering 100% of premiums, a modern 401(k) plan with crypto access, unlimi...
TaxBit fosters a culture of collaboration and innovation, working closely with regulatory agencies and major partners like Deloitte to navigate the ev...
TaxBit • Salt Lake City, Utah
TaxBit is seeking a Head of Customer Success to manage and grow teams serving enterprise customers in the Regulation Technology industry. You'll focus on customer retention, satisfaction, and overall relationship health. This role requires strong leadership and collaboration skills.
You have extensive experience in customer success leadership, ideally within the SaaS or Regulation Technology sectors. You understand the importance of customer retention and satisfaction, and you have a proven track record of driving key customer outcomes. You are skilled at managing teams and fostering a culture of excellence and accountability. Your ability to collaborate with cross-functional teams, including sales and subject matter experts, is essential for ensuring a seamless customer experience. You are passionate about educating customers on best practices and identifying new use cases for expansion. You thrive in a fast-paced environment and are adept at navigating complex customer relationships.
Experience in the digital assets or compliance space is a plus. Familiarity with regulatory challenges and the ability to communicate effectively with both technical and non-technical stakeholders will set you apart. You are comfortable using data to inform decisions and drive customer success initiatives.
As the Head of Customer Success at TaxBit, you will lead the post-sales teams responsible for managing relationships with enterprise customers. You will be accountable for key metrics such as customer retention, satisfaction, and revenue growth. Your role will involve supporting your teams in their efforts to deepen value realization for customers, which includes overseeing implementation processes and providing ongoing support. You will work closely with internal stakeholders to ensure that customer needs are met and that they are educated on industry best practices. You will also serve as an executive champion for your teams, advocating for their needs and the needs of your customers. Your leadership will be crucial in driving the success of TaxBit's customer success initiatives and ensuring that customers derive maximum value from our platform.
At TaxBit, we offer a dynamic work environment where you can make a significant impact in the rapidly evolving digital assets space. You will have the opportunity to work with a talented team of professionals who are dedicated to solving compliance challenges for our customers. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to enable widespread compliant adoption of digital assets for the global economy.
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