Customer Success Manager

Who you are

You have a strong background in customer success, ideally with experience in nonprofit fundraising or CRM platforms. Your ability to build relationships and drive customer engagement is key to your success in this role. You understand the importance of customer feedback and are skilled at leveraging resources to ensure clients achieve their fundraising goals. You are passionate about empowering organizations to maximize their impact and are committed to providing exceptional service. You thrive in a collaborative environment and enjoy working with diverse teams to create solutions that meet customer needs. You are adaptable and can navigate challenges with a positive attitude, always looking for ways to improve processes and outcomes.

Desirable

Experience with CRM tools and fundraising platforms is a plus. Familiarity with nonprofit operations and fundraising strategies will help you connect with customers more effectively. A background in sales or account management can also be beneficial, as it provides insight into customer needs and expectations.

What you'll do

As a Customer Success Manager at Givebutter, you will be responsible for driving customer adoption of our platform and ensuring that clients realize the full value of our services. You will work closely with our highest-raising nonprofit and enterprise customers, guiding them through the onboarding process and helping them optimize their fundraising efforts. Your role will involve regular check-ins with clients to assess their needs and provide tailored support. You will analyze customer data to identify trends and opportunities for improvement, proactively addressing any issues that arise. Collaboration with cross-functional teams, including sales and product development, will be essential to ensure that customer feedback is incorporated into our offerings. You will also play a key role in developing resources and training materials to empower customers to use our platform effectively.

What we offer

At Givebutter, we believe in creating a fun and engaging work environment. We offer a culture that values collaboration, creativity, and inclusivity. You will have the opportunity to work with a talented team dedicated to making a positive impact in the nonprofit sector. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to empower changemakers and make fundraising enjoyable and effective.