Manager, Enterprise Account Operations

Who you are

You have a strong background in operations management, ideally with experience in SaaS or technology-driven environments. You understand the intricacies of account operations and are skilled at optimizing processes to enhance customer satisfaction. Your ability to collaborate with cross-functional teams is key, as you will work closely with sales, customer success, and product teams to ensure a seamless experience for clients. You are data-driven and can analyze performance metrics to identify areas for improvement, ensuring that operational goals align with the company's growth objectives.

Desirable

Experience in the transportation or logistics industry would be a plus, as it provides context for the challenges and opportunities within the sector. Familiarity with project management tools and methodologies will help you manage multiple initiatives effectively. You are proactive in seeking solutions and are comfortable navigating a fast-paced, evolving environment. Your communication skills are exceptional, allowing you to articulate strategies and updates clearly to stakeholders at all levels.

What you'll do

In this role, you will oversee the enterprise account operations, ensuring that all processes are efficient and customer-focused. You will lead initiatives to streamline operations, reduce costs, and improve service delivery. Collaborating with the sales team, you will help define account management strategies that drive customer retention and satisfaction. You will also analyze operational data to identify trends and make informed decisions that enhance performance. Regularly reporting on key metrics will be part of your responsibilities, providing insights to senior management on operational effectiveness.

You will play a crucial role in onboarding new clients, ensuring they have a smooth transition to using the CharterUP platform. This includes training and supporting clients as they navigate the system, addressing any concerns they may have. Your leadership will foster a culture of continuous improvement within the operations team, encouraging team members to share ideas and best practices. You will also be involved in strategic planning sessions, contributing your insights on operational capabilities and customer needs.

What we offer

CharterUP provides a dynamic work environment where innovation is at the forefront. As a remote-first company, you will have the flexibility to work from anywhere in the U.S., while still being part of a collaborative team. We offer competitive compensation and benefits, including opportunities for professional development and growth within the company. Joining CharterUP means being part of a mission-driven organization that is transforming the group transportation industry, making it more efficient and user-friendly for everyone involved. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.