As part of the Amazon Core Shopping organization, we own and develop most of the core shopping experiences on Alexa, Amazon.com, and the Amazon app. Our goal is to create innovative product discovery experiences and deliver exceptional pre- and post-purchase experiences for our customers.
We are looking for a Sr. Technical Program Manager to join our Product Questions and Answers team for our Alexa customers. The team manages the Product Questions & Answers experience that helps customers research general product questions (e.g., "What should I consider when buying a smartwatch?") or specific product inquiries (e.g., "Is this iPhone waterproof?"). This Sr. Technical Program Manager will work across the entire experience, partnering with science and engineering teams to answer product questions leveraging Large Language Models (LLM).
In this role, you will be responsible for scoping and managing the end-to-end lifecycle of cross-functional technology initiatives that create customer experiences globally. You will tackle challenging problems and coordinate high-profile projects across multiple cross-functional teams. You will have the freedom to experiment, improve, and invent on behalf of our customers. You will play a pivotal role in unblocking innovation and increasing speed of delivery.
We're looking for someone who thrives in an entrepreneurial environment and proactively deals with ambiguity or competing priorities. Most importantly, you will work for a strong leadership team that optimizes for your growth and pairs you with personalized mentors within and outside the organization to guide your career.
- 7+ years of working directly with engineering teams experience
- 5+ years of technical product or program management experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
