Reimagining transportation for a better world
Uber Technologies, Inc. (NYSE: UBER) is a leading ride-hailing platform headquartered in Mission Bay, San Francisco, CA. Founded in 2009, Uber has transformed transportation services, completing over 1.5 billion trips globally. The company went public in May 2019 and has raised $15.8 billion in fund...
Uber provides comprehensive healthcare, a robust employee stock purchase plan, generous paid vacation, and a four-week sabbatical after five years of ...
Uber fosters a culture of innovation and adaptability, continuously expanding its services beyond traditional ride-hailing. The company emphasizes wor...
Uber • Sydney, AUS
Uber is seeking a Premium Support Specialist to deliver exceptional support for enterprise partners in Australia and New Zealand. You'll collaborate with Account Executives to resolve complex issues and drive operational improvements. This role requires strong problem-solving and communication skills.
You have experience in customer support, ideally within a B2B environment, where you've developed a knack for addressing complex client needs with empathy and efficiency. You understand the importance of prioritizing high-value clients and ensuring they feel valued and heard. Your ability to collaborate with cross-functional teams, including Account Managers and Sales Executives, allows you to effectively triage urgent client issues and align support with business goals. You are proactive in identifying operational gaps and have a creative mindset for designing scalable solutions that enhance service delivery. You thrive in a fast-paced environment and are committed to maintaining a customer-obsessed attitude in every interaction.
In this role, you will act as the primary support liaison for top-tier business accounts across Australia and New Zealand, providing rapid and accurate resolutions to ensure the smooth operation of their Uber programs. You will partner daily with Account Managers and Sales Executives to address urgent client issues, ensuring that the support experience aligns with business objectives. You will investigate unique client challenges that lack established processes, documenting solutions and helping to build new Standard Operating Procedures (SOPs) to improve service efficiency. Additionally, you will lead and participate in strategic projects aimed at analyzing trends in customer friction and implementing operational improvements. Your focus will be on delivering seamless service and fostering strong relationships with high-value clients.
Uber offers a dynamic work environment where you can make a genuine impact on the support processes for our enterprise partners. You will have opportunities for professional growth and development through stretch projects that challenge you to innovate and improve our service delivery. We value collaboration and encourage you to bring your ideas to the table. As part of our team, you will contribute to shaping the future of our support processes, ensuring that our clients receive the premium experience they expect. We are committed to providing a supportive workplace where you can thrive and succeed in your role.
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