About Fresha
Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google
Important things to know
We operate a 24/7 customer experience team and this role will require you to work shifts on scheduled basis including weekends.
Shifts: 8AM-5PM (1 hour unpaid break, office based), 3PM-12AM (1 hour unpaid break, office based)
Hiring: 10x Customer Experience Specialists
Salary: 900-950 EUR Gross Per Month
Start Date: 12th January 2026
Office: Prime Residence Pejton, Rruga Ukshin Hoti, Pristina 10000
Working Setup: 5 days per week in office
Role Overview
Given our exciting and progressive growth plans, we are looking for an exceptional Customer Experience Specialist to come and join our global business.
Reporting directly to the CX Team Lead and collaborating with Fresha clients, you will be accountable for handling support tickets and communicating with partners through email.
Note that this approach may evolve over time, and we may incorporate additional contact channels such as voice/phone, live chat, social media, WhatsApp, and SMS. If these channels are introduced, you will be responsible for managing them as well.
This is an excellent opportunity for someone looking to work in a fast-paced and changing environment who likes to work in a close-knit cross-disciplinary team, enjoys complex domains and wants to make an impact.
