Customer Success Manager, Portfolio Accounts (DACH)- Fixed Term

Who you are

You have a strong background in customer success management, ideally with experience in the DACH market — you understand the nuances of customer engagement and how to drive adoption of technology products. You are empathetic and customer-centric, always striving to ensure that clients achieve their business objectives through effective use of Asana. You possess excellent communication skills, allowing you to build strong relationships with customers and internal teams alike. You are comfortable working in a hybrid model, balancing in-office collaboration with remote work. You are proactive in identifying customer needs and are skilled at providing tailored solutions that enhance user satisfaction.

Desirable

Experience in the software industry is a plus, particularly with collaboration tools or project management software. Familiarity with customer success metrics and strategies for driving user engagement will set you apart. You are adaptable and can thrive in a fast-paced environment, ready to tackle challenges as they arise.

What you'll do

In this role, you will partner with customers in the DACH region to help them maximize their use of Asana — your primary goal is to drive customer satisfaction and retention. You will conduct onboarding sessions, provide training, and offer ongoing support to ensure that customers are effectively utilizing the platform. You will analyze customer feedback and usage data to identify opportunities for improvement and proactively address any issues that may arise. You will collaborate closely with the Customer Success team and other departments to align on customer needs and share insights that can enhance the overall customer experience. You will also contribute to the development of best practices and resources that empower customers to achieve their goals with Asana.

What we offer

Asana offers a supportive work environment where you can thrive both personally and professionally. You will have the opportunity to work with a diverse team that values collaboration and innovation. We provide flexible working arrangements, allowing you to balance your professional and personal life effectively. You will also have access to ongoing training and development opportunities to enhance your skills and advance your career. Join us in our mission to help teams work together more effectively and make a positive impact in the world of collaboration software.