Program Lead: Product Planning and Operations - Central CommOps

Who you are

You have a strong background in product management and operations, with experience in leading cross-functional teams to deliver impactful products. Your technical acumen allows you to understand complex data infrastructures and how they can be leveraged for product development. You are organized and excel at building partnerships across various business units to drive product adoption and success. You possess excellent communication skills, enabling you to articulate product visions and strategies effectively to stakeholders. You are data-driven, utilizing analytics to inform your decisions and track the success of product rollouts. You thrive in collaborative environments and are adept at managing multiple projects simultaneously, ensuring timely delivery and alignment with business goals.

Desirable

Experience with product development cycles and operationalization of product rollouts is a plus. Familiarity with data analysis tools and methodologies will enhance your ability to contribute to the team’s objectives. A background in support operations or customer experience will be beneficial in understanding the needs of the Central CommOps team.

What you'll do

In this role, you will lead product planning initiatives by collaborating with product champions to gather insights for new product and feature intake. You will oversee the operationalization of product rollouts, working closely with cross-functional teams to ensure successful implementation. Key responsibilities include managing testing and experimentation planning, compliance tracking, and collecting feedback to refine products. You will play a crucial role in execution tracking, maintaining and reporting on project deliverables through dashboards and trackers. Your analytical skills will be essential in creating and delivering metrics that measure product performance and user satisfaction. You will also be responsible for fostering a culture of collaboration and innovation within the team, ensuring that all voices are heard and valued.

What we offer

Uber provides a dynamic work environment where you can make a significant impact on the quality of support products. You will have the opportunity to work with cutting-edge tools and technologies, contributing to the continuous improvement of our operations. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Competitive compensation and benefits are part of our commitment to attracting and retaining top talent. Join us in shaping the future of community operations at Uber, where your contributions will directly influence the success of our support teams and enhance the overall user experience.