Empowering businesses with digital experience insights
Catchpoint, headquartered in New York City, specializes in digital experience monitoring through its advanced synthetic monitoring, real user monitoring (RUM), and network monitoring solutions. Trusted by over 1,000 customers including major brands like Microsoft and LinkedIn, Catchpoint provides cr...
Catchpoint offers competitive salaries, equity options, flexible PTO, and a remote work policy that supports a healthy work-life balance....
Catchpoint fosters a culture of transparency and innovation, emphasizing data-driven decision-making and a commitment to enhancing user experience thr...
Catchpoint • Bengaluru, Karnataka, India
This role requires deep technical analysis, hands-on debugging, and cross-functional collaboration to determine whether an issue stems from a code defect, configuration problem, or environmental factor—and to drive it to resolution. Engineering Escalations team serves as a vital link between engineering, operations, and customers, enabling product teams to focus, while ensuring customer-impacting issues are resolved swiftly and effectively.
We are looking for a highly motivated technical problem-solver with expertise in troubleshooting, root cause analysis, and debugging complex distributed systems for our team.
What will success look like in this position?
Success means being the go-to technical expert who can quickly diagnose and resolve complex, high-impact issues across our distributed systems. You will confidently own escalations from triage to resolution, ensuring customers are back online fast while preventing repeat incidents. Your deep technical insight and cross-team collaboration will strengthen product reliability and reduce operational noise. Over time, you’ll contribute tools, automation, and best practices that make the entire organization faster and more effective at solving critical problems. Ultimately, your work will directly improve customer trust, system stability, and our ability to deliver with confidence.
Responsibilities
Required Skills & Qualifications
Overview
Catchpoint is the Internet Resilience Company™. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the Internet stack before they impact their business. The Catchpoint platform offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications and APIs.
Catchpoint is an equal opportunity employer that strongly prohibits Discrimination and Harassment of any kind. We celebrate diversity and are committed to creating an inclusive and engaging environment for all employees. We welcome applications from all candidates and look forward to receiving yours!
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