Director, Account Management

Who you are

You are a proven leader with over 5 years of experience in account management, particularly within enterprise-level environments. You have a track record of retaining and expanding customer relationships, managing high-value accounts, and fostering strategic executive alignment. Your ability to develop and lead high-performing teams is complemented by your expertise in achieving individual and organizational revenue quotas. You thrive in environments where you can oversee the development and maintenance of strategic customer relationships, focusing on driving retention, renewals, and identifying upselling opportunities through team execution.

You understand the complexities of managing large-scale teams, having successfully led teams of 30 or more employees. Your experience includes managing enterprise-level revenue streams exceeding $60 million, with full ownership of P&L, strategic planning, and operational execution. You are skilled in delivering accurate sales forecasting and pipeline management while collaborating with cross-functional teams such as marketing, product, and customer success. Your strong communication skills enable you to manage complex internal processes involving legal, product support, and engineering to ensure seamless operations.

Desirable

You have a background in technology or SaaS industries, which enhances your ability to understand customer needs and align them with company objectives. Familiarity with CRM tools and sales methodologies is a plus, as is experience in driving customer success initiatives that lead to measurable outcomes.

What you'll do

As the Director of Account Management at ZoomInfo, you will be responsible for developing and leading a high-performing team dedicated to achieving revenue goals. You will oversee the creation and execution of comprehensive account plans that drive consistent growth and align with the company's objectives. Your role will involve maintaining strategic relationships with enterprise clients, ensuring their needs are met while identifying opportunities for upselling and cross-selling.

You will collaborate closely with marketing, product, and customer success teams to ensure a unified approach to customer engagement. Your leadership will be crucial in delivering accurate sales forecasts and managing the sales pipeline effectively. You will also be responsible for mentoring team members, fostering a culture of success, and ensuring that your team is equipped to meet the challenges of managing enterprise accounts.

In this role, you will engage with executive stakeholders to align on strategic initiatives and drive customer satisfaction. You will be expected to analyze performance metrics and adjust strategies as necessary to ensure that revenue targets are met. Your ability to navigate complex internal processes will be essential in facilitating smooth operations and delivering exceptional service to clients.

What we offer

At ZoomInfo, you will be part of a fast-paced environment that encourages innovation and collaboration. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will work alongside a team of dedicated professionals who are committed to driving success for our clients and the company. We believe in empowering our employees to make impactful contributions and celebrate wins together.