Manager, Account Management

Who you are

You have a proven track record in account management, with at least 5 years of experience in a similar role. Your expertise lies in understanding customer business models and quantifying value, which allows you to effectively coach your team on whitespace and complex deal management. You thrive in environments with significant organizational change and growth, demonstrating your ability to adapt and lead through transitions. Your skills in forecasting and running disciplined operating rhythms are complemented by your passion for building scalable processes that enable your account managers to grow their books year over year.

You are a strategic thinker who enjoys digging into customer needs and aligning them with the services offered by Spreedly. Your ability to foster strong relationships with clients is matched by your commitment to transparency and collaboration within your team. You understand the importance of a diversified and inclusive payment ecosystem and are motivated by the mission to accelerate commerce through an open and secure payment platform.

Desirable

Experience in the payments industry or with payment orchestration platforms would be a significant advantage. Familiarity with PCI compliance and tokenization services can enhance your effectiveness in this role. You are also comfortable with data analysis and using insights to drive decision-making and improve customer satisfaction.

What you'll do

As the Manager of Account Management at Spreedly, you will lead a team dedicated to optimizing customer relationships and driving growth. Your primary responsibility will be to coach account managers on best practices in whitespace identification, negotiation, and complex deal management. You will work closely with your team to develop scalable processes that enhance their effectiveness and enable them to achieve their targets.

You will engage with customers to understand their business models and help your team quantify the value that Spreedly's services bring to their operations. By fostering a culture of autonomy and collaboration, you will empower your account managers to take ownership of their accounts and drive results. You will also be responsible for forecasting and managing the operating rhythms of your team, ensuring that they are aligned with the company's strategic goals.

In addition to leading your team, you will collaborate with other departments to ensure that customer feedback is integrated into product development and service enhancements. Your insights will be crucial in shaping the future of Spreedly's offerings and ensuring that they meet the evolving needs of clients in a rapidly changing market.

What we offer

Spreedly offers a dynamic work environment where you can make a significant impact on the company's growth and success. You will have the opportunity to work with a talented team that values transparency, collaboration, and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives.

We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in our mission to create a better payment ecosystem and help businesses thrive in the digital economy.