Canned wine redefined for every occasion
NICE is a pioneering canned wine brand based in London, UK, that launched in 2019. Specializing in vegan wine packaged in 100% recyclable cans, NICE is transforming the wine industry by promoting consumption in unconventional settings. With clients like Sainsbury’s, Ocado, and Chelsea FC, NICE has q...
Employees enjoy an endless supply of wine, daily breakfast, and a commitment to sustainability with a journey towards B Corp certification. NICE offer...
NICE values kindness and honesty, ensuring every team member's opinion is valued. The company is focused on sustainability and community engagement, c...
NICE is seeking a Support Engineer to provide technical assistance and resolve issues for end users. You'll work with cloud applications and digital CRM platforms, ensuring high-quality customer experiences. This role requires strong troubleshooting skills and experience in application support.
You have a strong understanding of cloud applications and exceptional troubleshooting skills — your experience in application support has equipped you to diagnose and resolve technical issues effectively. You are familiar with inspecting network activity via browsers and have a solid grasp of digital CRM and telephony platforms, along with database functions. Your ability to maintain quality communication ensures that you can provide timely and accurate technical assistance through a ticketing system. You prioritize tasks efficiently and manage critical issues with a focus on customer satisfaction.
Experience with various ticketing systems and a proactive approach to identifying and escalating unresolved issues will set you apart. Familiarity with maintaining knowledge bases and documenting troubleshooting steps is a plus, as is a background in customer support roles.
As a Support Engineer at NICE, you will be responsible for diagnosing and resolving technical issues that arise for end users. You will proactively identify and escalate unresolved issues to the appropriate teams to maintain system stability. Your role will involve providing timely and accurate technical assistance through a ticketing system, ensuring customer satisfaction by maintaining high-quality responses and efficient resolution times. You will contribute to the knowledge base by documenting troubleshooting and problem resolution steps, which will help improve the overall support process. Additionally, you will initiate and perform changes on production systems, proactively escalating any issues that cannot be resolved immediately. Your daily tasks will require you to prioritize effectively and manage critical situations, ensuring that all customer interactions are handled with professionalism and care.
At NICE, we offer an environment that challenges you to grow and excel in your career. You will be part of a team that values ambition and innovation, providing you with opportunities to develop your skills further. We believe in setting high standards and executing beyond them, and we encourage you to apply even if your experience doesn't match every requirement. Join us to be part of a company that is proud to be an equal opportunity employer, where your contributions will make a significant impact on our customers and the industry.
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