Your partner in seamless eCommerce fulfillment
ShipMonk is a leading eCommerce order fulfillment provider headquartered in Fort Lauderdale, Florida. With over 1,000 customers, including brands like MVMT and The Ridge, ShipMonk offers a comprehensive multichannel fulfillment solution that integrates with platforms like Shopify and Amazon. The com...
Employees enjoy competitive salaries, equity options, unlimited PTO, and a flexible remote work policy, promoting a healthy work-life balance....
ShipMonk fosters a culture of innovation and customer-centricity, emphasizing data-driven decision-making and a commitment to operational excellence i...
ShipMonk • Louisville, Kentucky, United States
ShipMonk is seeking a Senior Customer Service Representative to provide exceptional support to merchants. You'll leverage cutting-edge technology to enhance customer experiences in a fast-paced environment. This role requires strong communication skills and a commitment to customer satisfaction.
You have a strong background in customer service, ideally with experience in a fast-paced environment where you have honed your communication and problem-solving skills. You understand the importance of providing exceptional support and are dedicated to ensuring customer satisfaction. You thrive in a collaborative atmosphere and enjoy working with a diverse team to meet the needs of merchants. You are adaptable and can handle various customer inquiries with professionalism and empathy.
Experience in eCommerce or fulfillment services is a plus, as it will help you understand the unique challenges faced by our merchants. Familiarity with customer support software and tools will also be beneficial in this role.
As a Senior Customer Service Representative at ShipMonk, you will be the first point of contact for our merchants, addressing their inquiries and providing solutions to their challenges. You will utilize our proprietary technology to assist customers effectively, ensuring they have a seamless experience with our services. Your role will involve collaborating with various teams to resolve issues and improve our service offerings. You will also be responsible for maintaining accurate records of customer interactions and feedback, which will help us enhance our processes and technology.
In addition to handling customer inquiries, you will play a key role in training and mentoring junior team members, sharing your expertise and best practices to elevate the overall performance of the customer service team. You will participate in regular meetings to discuss customer feedback and suggest improvements to our services based on your interactions.
At ShipMonk, we believe in investing in our employees. We offer comprehensive health, vision, and dental insurance options to keep you feeling your best. Our casual and upbeat environment fosters collaboration and innovation, allowing you to thrive in your role. We are committed to your professional growth and provide opportunities for advancement within the company. Join us in our mission to revolutionize fulfillment and support high-growth eCommerce brands.
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