Premium Technical Support Engineer - Korean Speaking

Who you are

You are a technical support professional with a strong background in customer service and a passion for technology. You possess native-level proficiency in Korean and fluent English, allowing you to communicate effectively with diverse clients. Your problem-solving skills are top-notch, and you thrive in a fast-paced environment where you can help customers overcome technical challenges. You are empathetic and curious, always eager to learn and grow in your role. You understand the importance of building relationships with customers and are committed to providing them with the best possible support. You have experience working in a technical support role, ideally within the tech industry, and are familiar with internet technologies and services.

What you'll do

As a Premium Technical Support Engineer at Cloudflare, you will be the first point of contact for customers seeking assistance with our services. You will handle inquiries via phone, email, chat, and social media, ensuring that each customer receives timely and effective support. Your role will involve troubleshooting complex technical issues, guiding customers through solutions, and providing them with the necessary resources to maximize their use of Cloudflare's products. You will collaborate closely with other teams, including engineering and product management, to escalate issues and contribute to product improvements based on customer feedback. You will also participate in training sessions to stay updated on new features and services, ensuring you can provide the most accurate information to customers. Your goal is to enhance customer satisfaction and loyalty by delivering exceptional support and fostering positive relationships.

What we offer

At Cloudflare, we value our employees and offer a supportive work environment that encourages growth and development. You will have access to ongoing training and professional development opportunities to enhance your skills and advance your career. We promote a diverse and inclusive culture where everyone is encouraged to share their ideas and contribute to our mission of building a better Internet. Our hybrid work model allows for flexibility, enabling you to balance your professional and personal life effectively. We also offer competitive compensation and benefits packages, including health insurance, retirement plans, and generous paid time off. Join us at Cloudflare and be part of a team that is making a significant impact on the Internet landscape.