Renewal Account Manager

Who you are

You have a strong background in account management or sales, ideally with experience in the technology sector. You are a curious and empathetic individual who is committed to developing yourself and learning new skills. You understand the importance of building relationships and ensuring customer satisfaction, and you thrive in a collaborative environment. You are adaptable and can navigate the complexities of customer needs while working closely with internal teams to deliver solutions. You are passionate about the mission of building a better Internet and are excited to contribute to a diverse and inclusive team.

What you'll do

As a Renewal Account Manager at Cloudflare, you will be responsible for managing customer contracts and ensuring that clients are set up for success. You will work closely with the Sales team to identify opportunities for renewals and upsells, and you will engage with customers to understand their needs and challenges. Your role will involve collaborating with various departments to provide the best solutions for our clients, ensuring they receive the value they expect from our services. You will also be tasked with tracking customer satisfaction and addressing any concerns that may arise during the renewal process. Your ability to communicate effectively and build rapport with customers will be key to your success in this role.

What we offer

At Cloudflare, we offer a supportive work environment that encourages personal and professional growth. You will have access to resources and training to help you develop your skills and advance your career. We value diversity and inclusion and believe that a variety of perspectives leads to better outcomes. Our team is dedicated to making a positive impact on the Internet, and you will play a crucial role in that mission. We provide competitive compensation and benefits, along with a flexible work schedule that allows for a healthy work-life balance.