Reinventing real estate with technology and support
PLACE is a comprehensive real estate technology platform headquartered in Bellingham, Washington, serving over 70 locations across the U.S. and Canada. The company partners with top real estate teams and brokerages, providing proprietary technology and business services such as accounting, HR, and m...
PLACE offers competitive equity options, generous PTO policies, and a remote work flexibility program. Employees also benefit from comprehensive healt...
PLACE fosters a unique culture focused on innovation in real estate technology and collaboration among top-performing teams. The company emphasizes a ...
PLACE • Bellingham, WA
PLACE is seeking a Customer Support Representative to provide product expertise and solutions with empathy. You'll take ownership of customer inquiries and collaborate with teams to enhance the customer journey. This role is ideal for someone eager to grow their technical and communication skills.
You are a dedicated individual who thrives in a customer-first environment, eager to solve problems and provide exceptional service. You possess strong communication skills and are comfortable engaging with customers to understand their needs and provide effective solutions. You are detail-oriented, ensuring that all customer inquiries are documented accurately and resolved in a timely manner. You enjoy collaborating with teams to improve processes and enhance the overall customer experience. You are adaptable and can handle the fast-paced nature of a customer support role, always striving to learn and grow in your position.
Experience in customer support or a related field is a plus, as is familiarity with technology platforms. A willingness to learn and develop technical skills will help you succeed in this role.
As a Customer Support Representative at PLACE, you will be the front line of our customer experience, providing product expertise and solutions to our clients. You will take full ownership of customer inquiries, ensuring that each interaction is handled with empathy and precision. You will document customer interactions thoroughly and work closely with the Escalation and Product teams to identify areas for improvement in our systems. Your role will involve problem-solving and providing timely resolutions to customer issues, contributing to a positive customer journey. You will also have the opportunity to grow your technical skills as you become more familiar with our products and services.
We offer a competitive hourly wage of $22-25, along with benefits that include time off for voting and jury duty, and participation in our yearly Stock Purchase Program. You will be part of a diverse and inclusive work environment where your contributions are valued. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering growth and development within our team.
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