Revolutionizing travel management with AI and cloud technology
Navan, headquartered in Palo Alto, CA, is a travel management company that leverages AI and cloud technology to streamline travel and expense processes for businesses. Founded in 2015, Navan has raised $1.2 billion in funding across multiple rounds, including a Series G, and serves notable clients l...
Navan offers flexible vacation policies, comprehensive healthcare, commuter benefits, and a 401k retirement plan. Employees enjoy parental leave, heal...
Navan fosters a unique culture by focusing on AI-driven solutions and 24-hour customer support, setting it apart from competitors. The company emphasi...
Navan • Palo Alto, CA or San Francisco, CA
Navan is seeking an Enterprise Customer Success Manager to act as a trusted advisor for key customers, ensuring they maximize the value of the platform. This role involves managing post-sales activities and requires excellent relationship-building skills.
You have a strong background in customer success management, ideally with experience in enterprise-level accounts. You excel at building relationships with C-suite executives and understand the importance of aligning business strategies with customer goals. Your project management and organizational skills are top-notch, allowing you to thrive in high-pressure environments while managing multiple high-value customers. You are detail-oriented and possess a proactive attitude, always looking for ways to improve customer satisfaction and retention. A bachelor's degree or equivalent experience is preferred, but your proven track record in customer success is what truly matters.
As an Enterprise Customer Success Manager at Navan, you will manage all post-sales activities for enterprise customers, ensuring they receive maximum value from our platform. You will develop trusted advisor relationships with key customers, working closely with their C-suite to align business strategies and success metrics. Your role will involve conducting product training, onboarding new customers, and driving adoption and retention through effective relationship management. You will constantly assess customer health and satisfaction, providing feedback to internal teams to enhance service delivery. Collaboration is key, as you will work with various stakeholders across Sales, Support, Marketing, Product, Engineering, and Finance to ensure a seamless customer experience. You will also partner with your Account Executive counterpart to create joint success plans tailored to each customer's needs.
At Navan, we value our employees and offer a supportive work environment that fosters growth and development. You will have the opportunity to work with a talented team dedicated to customer success and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives. Join us in making a significant impact on our customers' success and driving the future of our platform.
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