IT Operations Administrator-Sao Paulo

The IT Operations Administrator at phData will be expected to:

• Manage and resolve IT support requests from employees spanning device, account, application, server, and service issues.
• Answer employee questions regarding laptops, accounts, and cloud computing. 
• Create and configure accounts for new employees, and de-provision accounts for departing employees.
• Change configurations, settings, and permissions to fix computer issues.
• Configure and ship new laptops to employees.
• Wipe and reinstall OS on laptops for offboardings and refreshes.
• Complete vendor trade-in program for old devices.
• Maintain IT asset inventory.
• Conduct timely review of security alerts across multiple platforms and maintain device security compliance statuses.
• Work with different MDM systems and execute app deployments and policy implementations.
• Maintain an Entra ID domain with user accounts, dynamic groups, and enterprise app integrations.
• Participate in onboarding meetings, presentations, and activities.
• Create proposal docs and technical documentation to drive well–defined IT implementations.
• Provide on-site audio/visual setup and technical support for occasional events.
• Complete projects to automate processes and harden security within the organization
• Execute all core responsibilities reliably and independently

Experience and other requirements:

• A total of 3+ years of experience with at least 1 year as a System Admin or Network Admin.
• Available to be in the local office, if/when one exists, as needed, up to 3 days a week.
• Available to work primarily 8:00 AM to 5:00 PM with some flexibility in hours, along with at most 1 weekend shift on-call a month. 
• Hands-on experience with macOS, Windows 11, Windows Server, MDM, Google Workspace, MS Entra ID, AWS, MS Office 365
• Extensive experience and excellent troubleshooting skills on all operating systems, laptop and desktop hardware, and other IT devices.
• Knowledge of security and network monitoring tools and applications.
• Advanced knowledge and experience in cloud platforms like Azure and AWS.
• Advanced knowledge and experience in Windows and macOS installation, maintenance, and troubleshooting. 
• Excellent communication skills, both written and verbal.
• Extensive customer support experience with being a good team player.
• Strong problem-solving and time-management skills.
• Detail-oriented.
• Bachelor's degree preferred.

Preferred Skills/Experience:

• Prefer any of the following hands-on experience: Windows, macOS, Entra ID (Azure Active Directory), Intune (Microsoft Endpoint Manager), Microsoft Defender, Office 365, Google Workspace/GSuite, Azure Sentinel, AWS Workspaces, AWS EC2 and networking, Windows Server, Jamf suite, Jira service management, OpenVPN, etc.
• Experience in servers and virtualization. 
• Experience in network (routing, switching, wireless, and security) infrastructure setup and maintenance.
• Experience with SSO and SCIM configurations
• A service certification like ITIL