Head of Bank Relationships

Who you are

You have significant experience in banking or fintech, demonstrating a deep commitment to customer service and the ability to build long-lasting relationships. You enjoy developing creative solutions and collaborating with both internal and external stakeholders to meet customer needs. Your expertise allows you to provide valuable insights on bank-related issues, making you a key player in the organization.

You thrive in a leadership role, managing teams and functions related to customer success, sales, and implementations. Your ability to communicate effectively with bank customers helps you understand their goals and challenges, allowing you to advocate for their success within the company. You are passionate about creating a more equitable financial ecosystem and are excited to contribute to a fast-growing team.

Desirable

Experience in a similar role within the fintech industry is a plus, as is a strong network of contacts within the banking sector. You are adaptable and open to learning, eager to stay updated on industry trends and best practices that can enhance customer relationships.

What you'll do

As the Head of Bank Relationships, you will lead and manage the Bank Relationships function, ensuring that customer success is at the forefront of your team's efforts. You will develop deep relationships with bank customers, understanding their needs and goals to provide tailored solutions. Your role will involve collaborating with various teams, including Go-to-Market, Platform, and Product, to ensure that customer feedback is integrated into the company's offerings.

You will be responsible for identifying and implementing strategies to grow Unit's bank customer base, leveraging your expertise to guide the organization in building strong partnerships. Your leadership will be crucial in fostering a culture of customer success, where the needs of bank customers are prioritized and addressed effectively.

What we offer

At Unit, you will join a global team dedicated to transforming the financial ecosystem. We offer a collaborative work environment where your contributions will have a direct impact on our mission. You will have the opportunity to work with a diverse group of professionals who are passionate about their work and committed to empowering clients and their end-customers. We believe in supporting our employees' growth and development, providing opportunities for professional advancement within the company.