Datastore Support Engineer, Software Implementations

Who you are

You are a high-energy, proficient Datastore Support Engineer with expertise in cloud solutions — you thrive in a fast-paced, evangelistic startup environment focused on law enforcement. You excel at resolving technical issues and building solid customer relationships, ensuring that users feel supported and understood. You have a passion for understanding user needs and solving their problems quickly, making you an integral part of the team. Your ability to connect with diverse perspectives allows you to contribute meaningfully to the mission of protecting life through technology.

Desirable

Experience in supporting mission-critical products is a plus — you understand the importance of your role in saving lives and enhancing public safety. Familiarity with law enforcement operations and challenges can help you empathize with users and provide tailored solutions. You are adaptable and open to learning new technologies and processes as the product evolves.

What you'll do

In this role, you will support critical escalated issues and customer requests for Axon's software products, including Axon Records and Axon Standards. You will engage directly with users to understand their challenges and provide timely solutions, ensuring a seamless experience with the software. Collaborating with cross-functional teams, you will drive solutions quickly and effectively, contributing to the overall success of the product. Your role will involve troubleshooting technical issues, documenting solutions, and providing feedback to improve product functionality. You will also play a key role in user training and support, helping customers maximize the value of Axon's offerings.

What we offer

At Axon, you will be part of a mission-driven company that values your contributions and encourages your growth. You will have the opportunity to work on innovative products that make a real difference in society. We offer a supportive work environment where you can thrive and develop your skills. Additionally, you will be part of a team that values collaboration and diverse perspectives, ensuring that everyone has a voice in shaping the future of public safety technology. We encourage you to apply even if your experience doesn't match every requirement — your passion and commitment to our mission are what truly matter.