Global payroll made easy for remote teams
Deel is a leading payroll platform that simplifies global hiring for remote teams by automating onboarding, compliance, and payments. Headquartered in San Francisco, CA, Deel has raised $979.8 million in funding and achieved a valuation of over $10 billion, just a year after reaching unicorn status....
Deel offers competitive salaries, equity options, unlimited PTO, and a remote-first work policy. Employees also benefit from a learning budget and com...
Deel embraces a remote-first culture that prioritizes flexibility and inclusivity. The company values innovation and is committed to simplifying the c...
Deel • USA
Deel is seeking a Customer Success Manager to enhance client satisfaction and drive engagement with their all-in-one payroll and HR platform. This role requires strong communication skills and a passion for customer service.
You have a proven track record in customer success or account management, ideally within a SaaS environment. Your strong communication skills enable you to build lasting relationships with clients, ensuring they derive maximum value from the services provided. You are adept at understanding customer needs and translating them into actionable insights for the team. You thrive in a collaborative environment and enjoy working with cross-functional teams to enhance the customer experience. You are data-driven and can analyze customer feedback to identify trends and areas for improvement. You are passionate about helping customers succeed and are committed to delivering exceptional service.
Experience in the HR or payroll industry is a plus, as is familiarity with compliance and benefits management. You are comfortable using various software tools to manage customer interactions and track engagement metrics. A background in project management can also be beneficial, as you will often coordinate with different departments to resolve customer issues.
As a Customer Success Manager at Deel, you will be the primary point of contact for our clients, guiding them through the onboarding process and ensuring they are set up for success. You will proactively engage with customers to understand their goals and challenges, providing tailored solutions to meet their needs. You will work closely with the product and engineering teams to relay customer feedback and advocate for enhancements that improve the user experience. You will conduct regular check-ins with clients to assess satisfaction levels and identify opportunities for upselling additional services. Your role will involve analyzing customer data to track engagement and success metrics, allowing you to develop strategies that drive customer retention and loyalty. You will also participate in training sessions and webinars to educate clients about new features and best practices.
At Deel, we offer a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with a diverse team that spans over 100 countries, contributing to a culture of continuous learning and growth. We provide competitive compensation and benefits, including healthcare and wellness programs. You will be part of a company that is transforming the future of work, enabling a more inclusive global economy. We encourage you to apply even if your experience doesn't match every requirement — your unique perspective could be the key to our success.
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