Client Support Manager - Home Improvement

Who you are

You have a strong background in client support and customer experience management, ideally within the home improvement or technology sectors. You understand the importance of leveraging data to identify areas for improvement and enhance customer satisfaction. Your experience includes conducting client audits and managing pipelines to ensure that customer expectations are consistently met. You are a dependable teammate who values collaboration and communication, striving to be a reliable ally for both customers and clients. You are passionate about delivering exceptional service and are committed to continuous improvement in customer interactions.

Desirable

Experience in the home improvement industry or with technology solutions is a plus. Familiarity with AI-powered applications and data analytics tools will help you excel in this role. You are proactive in seeking out opportunities to improve processes and enhance the customer experience. A background in project management or operations can also be beneficial as you work to streamline client interactions and ensure satisfaction.

What you'll do

As the Client Support Manager, you will work closely with clients to ensure they receive the best possible experience with GoodLeap's products and services. You will leverage big data to analyze client interactions and identify areas for improvement, collaborating with clients to implement changes that enhance their experience. Your role will involve conducting regular client audits to assess satisfaction levels and ensure that GoodLeap's standards are being upheld. You will manage client pipelines, ensuring that all interactions are smooth and that customer expectations are met consistently. You will act as a liaison between clients and internal teams, communicating feedback and insights to drive improvements in service delivery. Your focus will be on building strong relationships with clients, understanding their needs, and ensuring they feel supported throughout their journey with GoodLeap.

What we offer

GoodLeap provides a dynamic work environment where you can make a real impact on customer satisfaction and business success. You will have the opportunity to work with a talented team dedicated to delivering innovative solutions for home improvement. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a mission-driven company that values sustainability and aims to make a positive difference in the lives of homeowners and communities. Join us in our commitment to providing exceptional service and support to our clients.