Empowering businesses with seamless operations solutions
Justworks is a leading business operations platform headquartered in Fulton Ferry District, NY, specializing in human resources, payroll, and employee management solutions. With over 1000 employees and $159.9 million in funding, Justworks serves small and medium-sized enterprises (SMEs) and is recog...
Justworks offers paid parental leave, work-from-home opportunities, and extensive medical, dental, and vision insurance. Employees also enjoy premium ...
Justworks fosters a culture focused on supporting SMEs with essential business tools while promoting employee wellness and growth through various deve...
Justworks • Remote - U.S.A.
Justworks is seeking an Account Development Executive to enhance customer experience and drive upsell strategies. You'll collaborate with various teams to improve conversion rates and customer satisfaction. This role requires a mix of strategy, operations, and sales skills.
You thrive in an interdisciplinary role that combines strategy, operations, and sales. You have a knack for identifying customer friction points in the upsell process and are skilled at upselling products to current customers. Your experience allows you to propose and implement new strategies and processes that enhance upsell conversion rates while also addressing customer inquiries effectively. You are comfortable working with various teams, including Sales, Customer Success, Underwriting, and Product, to ensure a seamless upsell experience for Justworks' smaller business clients.
In this role, you will become an expert in upselling Justworks’ products, specifically transitioning customers from Basic to Plus. You will analyze customer interactions and feedback to identify areas for improvement in the upsell process. Your responsibilities will include developing new materials and strategies that facilitate upselling and enhance the overall customer experience. You will collaborate closely with cross-functional teams to ensure that the upsell catalog meets the evolving needs of customers. As the company grows, you will play a key role in integrating additional Justworks products into the upsell strategy, ensuring that customers receive comprehensive solutions tailored to their business needs.
At Justworks, you will enjoy a welcoming and casual work environment that prioritizes employee well-being. We offer great benefits, wellness program offerings, and opportunities for professional development. You will have the chance to interact with and learn from leaders in the startup community, contributing to a culture that values collaboration and innovation. We believe in supporting our employees and fostering an inclusive atmosphere where everyone can thrive.
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