Join the Future of Supply Chain Intelligence — Powered by Agentic AI
At Resilinc, we’re not just solving supply chain problems — we’re pioneering the intelligent, autonomous systems that will define its future. Our cutting-edge Agentic AI enables global enterprises to predict disruptions, assess impact instantly, and take real-time action — before operations are even touched. Recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Supply Chain Risk Management, we are trusted by marquee clients across life sciences, aerospace, high tech, and automotive to protect what matters most — from factory floors to patient care.
But the real power behind Resilinc? Our people. We’re a fully remote, mission-led team making sure life-saving products and critical goods get where they’re needed, fast. We offer the chance to do meaningful work in a collaborative, empowering culture—where you can be an agent of change. Join us to tackle critical global challenges through high-impact work that matters.
Resilinc | Innovation with Purpose. Intelligence with Impact.
As we scale our Digital Success and Supplier Success ecosystem, Resilinc is building an intelligent, data-driven, and automated engagement model. The Gainsight Administrator is at the center of that transformation and will lead the implementation, configuration, and expansion of our digital success engine. This individual will architect the end-to-end Gainsight platform, automate customer journeys, and operationalize the shift from traditional CSM engagement to agentic digital engagement built on real-time signals, learning systems, and contextual action.
The Gainsight Administrator serves as the operational and technical owner of the Gainsight platform for Resilinc’s US customer base. You will work closely with US and India Digital Engagement teams, Supplier Success, Support, and Academy leadership and will be responsible for building the scaled digital engagement frameworks that drive adoption, improve GRR, accelerate supplier engagement, and strengthen operational excellence.
This role is based in India and will support US customers, US and India Digital Engagement teams, and US cross-functional partners during US (EST) business hours. Preference is for candidates located in Pune who can collaborate in person at our Pune office several times each week. Exceptional candidates across India will also be considered, provided they can work US hours effectively.
