Amazon Freight has externalised Amazon's world-class logistics and transportation expertise to support businesses across Europe and North America with their freight needs. We provide a sustainable, simple and transparent solution for brand owners, distributors, wholesalers, retailers, and Amazon partners to move freight.
We are seeking a proactive and results-driven Business Operations Manage to partner with the EU Sales organization in enhancing processes, developing sales programs, driving tool adoption, and implementing governance frameworks to boost overall team productivity. This role partners with a diverse group, including a 100+ person Sales team, as well as Product, Marketing, Strategy, Legal, and Finance, to design, implement, and manage systems and strategies that drive efficiency and align with organizational objectives.
We are looking for a result driven, creative thinker who is detail-oriented, analytical, innovative, and customer-obsessed Systems Manager to join our fast-paced dynamic team. This person will also possess strengths across Earn Trust, Invent and Simplify, Deliver Results, Bias for Action and Dive Deep.
Key job responsibilities
• Work with stakeholders to deliver Salesforce requirements which are both of a high standard and to specification.
• Develop a robust prioritization methodology in order to ensure requirements are tracked, delivered and ensuring that stakeholders have a clear view of the roadmap
• Work alongside the Marketing Team to develop customer journeys and support Pardot development.
• Develop User Acceptance Testing scripts and chair training sessions.
• Work alongside our North American Salesforce Team to deliver quality integrations to add value for our customers.
• Gather and translate User Stories into tangible requirements.
• Design, develop, and optimize Salesforce flows to automate complex business processes, enhance user productivity, and improve data accuracy across the platform.
• Building Reporting Mechanisms via Salesforce
• Exhibit entrepreneurial spirit by navigating complex security and compliance roadblocks to implement effective Salesforce solutions, adapting to Amazon's constantly evolving and rigorous security landscape- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
- Experience with sales CRM tools such as Salesforce or similar software
- Experience using Microsoft Excel to manipulate and analyze data
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- Experience with Salesforce (Sales Cloud, Service Cloud, Account Engagement/Pardot) and Sales tools- Experience working within a high-growth, technology company
- Experience in finance, business management and sales operations
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation - Salesforce Certified Administrator ADM-201 / ADM-211
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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